Privacy Policy

1. Introduction

This Privacy Policy (“Privacy Policy”) is published in compliance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy, and terms of use for access or usage of our website, applications, and services.

This Privacy Policy applies to the Drug House platform, including its website (drughouse.in), mobile applications, and any other platforms operated by Drug House (collectively referred to as the "Platform"). Drug House ("we", "us", or "our") recognizes the importance of maintaining your privacy and is committed to protecting the confidentiality, integrity, and security of all information of our users.

By accessing or using the Platform or the services provided therein, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access our Platform.

2. Information We Collect

We collect information from you when you register on the Platform, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The information we collect falls into the following categories:

2.1 Personal Information

This includes any information that can be used to uniquely identify or contact you. We may collect the following Personal Information:

• Name, email address, password, country, city, contact number, and company/organization that you are associated with.
• Delivery address, billing address, and related location information.
• Medical prescriptions, doctor's details, and medical history provided by you during the course of availing our services, including consultations and medicine orders.
• Financial information such as bank account details, credit/debit card numbers, and other payment instrument details (collected and processed securely by our payment gateway partners).
• Information related to your insurance provider and policy details if you opt for insurance-backed services.

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with the Platform. This includes:

• Device information: Hardware model, operating system version, unique device identifiers, and mobile network information.
• Log information: IP address, browser type, system activity, hardware settings, browser language, the date and time of your request, and referral URL.
• Location information: We may collect and process information about your actual location using technologies like GPS, Wi-Fi, and cell tower triangulation.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities over time and across different websites following your use of our Platform. These technologies help us analyze trends, administer the Platform, track users' movements, and gather demographic information about our user base as a whole.

3. Purpose and Usage of Information

Drug House utilizes the information we collect for the following primary purposes:

• Service Provision: To facilitate your use of the Platform, process your orders, schedule lab tests, arrange tele-consultations, and deliver products and services effectively.
• Prescription Verification: To enable our registered pharmacists to verify and validate your prescriptions in accordance with applicable laws (e.g., the Drugs and Cosmetics Act, 1940) before dispensing medicines.
• Communication: To send you administrative notices, order confirmations, delivery updates, health reminders, and customer support responses.
• Personalization: To tailor the content, advertisements, and offers we present to you based on your health preferences and purchase history.
• Platform Improvement: To conduct data analysis, troubleshoot technical issues, improve our algorithms, and enhance the overall user experience on the Platform.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect against harm to the rights, property, or safety of Drug House, our users, or the public.

4. Disclosure and Sharing of Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes without your explicit consent. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Platform, conducting our business, or servicing you. These include delivery partners, payment processors, diagnostic labs, cloud hosting providers, and data analytics companies. These parties are contractually bound to maintain the confidentiality and security of your data.
• Healthcare Professionals: We may share your prescriptions and health data with registered medical practitioners and pharmacists affiliated with Drug House to provide you with consultation and dispensing services.
• Affiliates and Subsidiaries: We may share your information with our corporate affiliates and subsidiaries for internal business purposes and to provide integrated services.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal Obligations: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal mandates (e.g., the Information Technology Act, 2000), respond to a court order, or protect the rights, property, or safety of Drug House or others.

5. Storage and Security of Information

Drug House employs industry-standard security practices and procedures, commensurate with the information assets being protected and the nature of our business, to safeguard your Personal Information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Using Secure Socket Layer (SSL) encryption for data transmission.
• Storing data on secure, cloud-based servers located within the jurisdiction mandated by applicable data localization laws (e.g., India).
• Implementing strict access controls and authentication mechanisms for our employees and contractors who need access to your data.
• Conducting regular security audits and vulnerability assessments of our Platform.

Despite our best efforts, no security measures are completely impenetrable. We cannot guarantee the absolute security of your data transmitted to our Platform, and any transmission is at your own risk. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you with services. Furthermore, we may retain and use your information as necessary to comply with our legal obligations (such as the mandatory retention of prescription records and financial transaction logs), resolve disputes, and enforce our agreements. Once the retention period expires, your data will be securely deleted or anonymized.

7. User Rights and Choices

You have certain rights regarding your Personal Information:

• Access and Correction: You may review, update, and correct your Personal Information by logging into your account settings.
• Withdrawal of Consent: You may withdraw your consent for the collection and processing of your Personal Information at any time by contacting our Grievance Officer. However, please note that withdrawing consent may result in the suspension or termination of your access to our services.
• Opt-Out of Marketing: You may opt-out of receiving promotional emails or SMS messages from us by following the unsubscribe instructions included in those communications or by updating your communication preferences in your account settings.

8. Third-Party Links

Our Platform may contain links to third-party websites or services that are not owned or controlled by Drug House. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit before providing them with any Personal Information.

9. Children's Privacy

Our Platform is not intended for use by minors (individuals under the age of 18). We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us, and we will take immediate steps to delete such information from our systems. However, a parent or legal guardian may use the Platform on behalf of a minor, provided they assume full responsibility for such usage.

10. Changes to the Privacy Policy

Drug House reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised Privacy Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:

We will strive to address your concerns and resolve any issues in a timely and efficient manner.